Customer Relationship Officers (Research and Digital Media) at MTN Nigeria - 2 Positions

MTN NIGERIA - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the below position:

Job Title: Customer Relationship Officer (Research and Digital Media)

Location: Lagos
Slot: 2

Job Description

• Participate in the implementation of the back office and complains operational plans
• Adherence to all defined operational guidelines
• Participate in the implementation of Frontline Empowerment Business initiatives
• Conduct research on MTN products/services in comparison to competition
• Conduct research on new and emerging technology within the digital space
• Development of content on the Enterprise knowledge management system in different formats graphics, videos etc
• Constant review of the knowledge base in line with changing business requirements
• Research on root causes of top customer challenges and translate into knowledge management content development for frontline and customer empowerment
• Collaborate with Segment management to develop customised educational content for customer education
• Participate in UAT of MTN products and services
• Develop content for the self- service campaign and initiatives
• Develop guided help to support the self- Service adoption on complex customer issues
• Project Management
• Process mapping and documentation
• Provide support to the frontline on the use of Enterprise Knowledge Management System
• Conduct post implementation test on MTN products and service and share outcomes with relevant stakeholders for continuous product improvements
• Manage the end to end authoring process on the knowledge management system
• Develop scripts for content development

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Qualification and Experience

• Candidates should possess minimum of B.Sc.
• 4 years relevant work experience of which 2 years in a digital media related experience
• Adobe CS5&6, CC. Particularly (Photoshop & Fireworks, Flash, after effect, in-design, audition, illustrator, Adobe Captivate, Premier Pro, 3D Max, Cinema 4D & Maya, Premier Pro is critical
• Experience in the use of visio for process mapping & documentation
• Experience in Content development

Training:

• Business Activity Modelling
• Stakeholder’s Management
• Report Writing
• Business Intelligence
• CRM/Agility
• Crisis Management
• People & Performance Management
• Total Quality Management

Application Closing Date
17th April, 2015

How to Apply
Interested and qualified candidates should:
Click here to apply online