Kenya Airways Recruitment Programme 2011

Kenya Airways Recruitment Programme 2011

To promote KQ Cargo, sell KQ cargo capacities and maximize revenue while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing high standard customer service and representation of KQ Cargo at the regional head office level 
Key Accountabilities/Responsibilities
* Provide background sales information, market information, customers’ requirements and relevant data for revenue and expenditure budgets preparation for the region

* Create awareness of all KQ services and products to expand airline’s influence in the market and generate future sales
* Sell cargo capacities and courier product to ensure budget revenue targets are met through budget adherence and monitoring
* Act as a principal contact point in customer related issues
* Provide customer service to build customer loyalty and retention
* Build and maintain close cooperation with KQ Station and KQ Ground
* Handling and Ramp Handling Agents and provide KQ cargo network with necessary operational support such as proof of delivery (POD), tracing, discrepancy handling, SLA monitoring
* Control commercial cargo and courier activities in the region by controlling regional outstations, provide full supports to the outstations in the region in cargo and courier related matters
* Analyse traffic flows and customers trend in the region for optimal sales strategy
* Assess sales performance to ensure optimal planning of future sales
* Gather market intelligence and competitor activities information to evaluate performance, provide a tool for immediate capacity optimization and information for further pricing & product development
* Generate management reports & analysis for regional cargo performance evaluation

Competencies
* Strategic thinking
* Communication skills & influencing
* Self confidence & proactivity
* Result and service orientation
* Reliability and responsibility
* Ability to work structurally and independently
* Public relations skills

Performance Indicators
* Timeliness and accuracy of information
* Performance vs budget
* Customer survey results
* Regional cargo commercial results
* Customer retention, customer exits and customer complaints
* SLA results
* Accuracy and timeliness
* Flight optimization
* Comparative analysis
* Expanded customer base & increased revenue
* Internal and external customer satisfaction level

Knowledge, Skills, Experience
* University graduate
* 2 years sales and customer service experience
* Airfreight or cargo airline related experience will be added advantage
* Fluency in Microsoft office package; Outlook, Word, Excel
* Driving
* Public Speaking

Interested candidates are required to submit applications and curriculum vitae latest 7th October 2011 to:
The Country Manager
UBA House, 1st Floor
Idowu Taylor Street, Victoria Island
P. O. Box 50147, Ikoyi, Lagos